Platform design · LinkedIn adaptation
What changes when agents use your platform?
Design around reliable actions, usable knowledge, and the decisions people still need to make.
A colleague might already ask for work over email or chat. If an agent can act from that conversation, a dedicated screen no longer has to be the starting point. The platform still needs to show people what happened and give them somewhere to intervene.
Make individual actions reliable
Ravi’s LinkedIn post sketches a platform where agents can combine tools and follow reusable instructions. Imagine handling a supplier enquiry. Finding the order, checking the delivery status, and drafting a reply can each be a separate action with a clear result. Sending the reply can require a person’s approval.
Treat organisational knowledge as part of the design
An agent that can search years of documents still needs a way to identify the current policy and tell it apart from a draft or a local exception. Start with the documents people already rely on. Record who owns them and how updates become authoritative.
Try it on a single workflow
Pick a workflow that crosses two systems. Mark the data the agent needs to read, the actions it can take, and the point at which it should ask for help. Walk through an ordinary case and an exception with the person who does the work today.